Order Cancellation Policy
Clear guidelines on order cancellation windows, seller dispatch rules, and automated refunds.
When Can You Cancel an Order?
You can cancel any order free of charge at any time before the seller dispatches the package. Once a tracking number is generated and handed over to our courier partner, the order cannot be canceled in transit, but you can initiate a standard return upon delivery.
Cancellation Before Shipment
Log into your buyer account, visit "My Orders", find the pending order, and click "Cancel Order". Select your cancellation reason to confirm.
Refund Processing for Cancellations
Prepaid orders canceled prior to shipment are refunded 100% automatically to your original payment source (UPI, Paytm, Card, or Net Banking) within 24 to 48 hours.
What happens if a seller cancels your order?
In rare cases where an item becomes out of stock, fails seller quality audit, or cannot be delivered to your pincode, the seller or system may cancel the order. You will receive an immediate SMS/Email alert and a 100% full refund automatically.